Stop Conflict Now: 7 Secrets Every Person Should Know
by Dr. Bill Graybill
Conflict is found in every area of life. It is the leader who determines how the conflict will be managed and how much damage will be allowed to prevail. When a leader fails to embrace the conflict management role, others who lack the skills or motivation for positive resolution can hijack the process.
It is the role of the leader to manage conflict, it only makes sense to reduce the amount of conflict before it occurs. This requires a proactive stance rather than a reactive or passive attitude. By taking preventive actions and having a clear preemptive mindset, the leader can short-circuit many common causes of conflict or reduce its duration and intensity.